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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A pop-up window will open. It includes in-depth info about all the operations that you can perform on that particular page. Each context menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast selection of how-to videos demonstrating how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you are looking for, have a peek at our extensive FAQ database, which covers questions asked by real people and provides real solutions. We periodically update our FAQ database with new entries so as to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you need in the FAQ section either, we have a fantastic team of client support engineers available 24x7x365 and eager to help you with any problem. Each trouble ticket you send will be replied to within one hour (the average ticket response time being about 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 256376

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com